Getting started

Three steps, and the first one is just a phone call.

Nobody looks forward to arranging care. It usually happens in a hurry, after a fall or a hospital stay, with the family already worn thin. So we have kept this short.

Call (317) 995-1802

You call, and we talk

Five or ten minutes, usually.

Say what has gotten hard. It might be the shower, or the stairs, or cooking, or the fact that nobody has been in the house for three days. There is no wrong answer and nothing you need to have ready.

A member of our team will ask a few questions about the person you are caring for — how they get around, what they can still do themselves, what the family is doing now to cover the gaps. Then we will tell you honestly whether home care is the right answer.

We meet at the house

A visit, not an interview.

A member of our team comes out, meets the person you are caring for, and walks through the routines of a normal day. Where the towels are kept, which side of the bed they get out of, what time they like their coffee. These details are the whole job.

The person receiving care should be part of this conversation wherever possible. It is their home. Care that gets decided over someone’s head rarely sits well, and it does not last.

Care starts small

Add more when it is needed.

Most families start with a few hours a week — a couple of mornings for bathing and dressing, maybe a meal cooked and the kitchen left clean. That is a fine place to begin.

If things change, you call and the schedule changes. There is no re-enrollment and no waiting list for the next tier of service.

Paying for care

We accept Medicaid — and a member of our team handles the paperwork for you.

Good Hands Personal Care accepts Medicaid and Medicaid waiver funding. If you are not sure whether your family qualifies, or what any of it means, that is completely normal — most people have never had to look into it before.

So a member of our team handles the paperwork for you. We sit down with the forms, explain what is being asked and why, and help you get them filled in correctly. You do not have to work it out alone, and you do not have to guess which box to tick.

Funding

Medicaid and waiver

We accept Medicaid and Medicaid waiver funding for in-home care. Whether a particular person qualifies, and what a program covers, is decided by the program — never by us — so we will go through it honestly and point you to the right place to apply.

Bring the letter, the forms, the phone numbers, whatever you have. We will help you make sense of it.

Ask about Medicaid on (317) 995-1802

Funding

Private pay

Families can also pay privately, with no Medicaid and no insurance involved. It suits people who need care to start quickly, and people who are not eligible for a funded program.

The cost depends on the kind of help and the hours, and it is agreed with you clearly before any visit happens — no surprise invoices afterward.

More about private pay

Money is the question families dread asking. Ask it on the first call and we will answer plainly — including if the honest answer is that a different arrangement would suit you better.

Questions families ask

If yours is not here, call and ask it. The phone is answered by the people who will be doing the work.

(317) 995-1802

What does care cost?: It depends on the kind of help and the hours, so a member of our team will talk it through with you on the phone. There is no charge for the conversation or the first visit. We accept Medicaid and Medicaid waiver funding, and private pay, and a member of our team will tell you which applies to your family and handle the paperwork for you either way.
Can you come at night, or at short notice?: Yes. Care is available around the clock, seven days a week. Call or text any hour — a real person answers, and if something has changed suddenly we will work out what can be arranged.
Is this medical care?: No. Good Hands Personal Care provides non-medical help with daily living. We do not diagnose or treat anything, and we do not change medications. We can remind someone to take what their doctor prescribed, and we follow any plan a nurse or therapist has already set.
Do you have to come every day?: No. Visits are arranged around your family. Some households need a few hours a week; some need help every morning. Both are normal.
What if the person does not want help?: That is very common, and worth saying out loud on the first call. Sometimes a first visit works better framed as company, or as help with one specific thing, rather than as "care." Our team has had that conversation before.
Can you give medication?: We give reminders and help keep the schedule and the pill organizer straight. We do not administer medication or advise on dosages — that stays with the doctor and pharmacist.
What if we need to cancel a visit?: Call us. Families’ plans change, and the schedule is worked out between you rather than assigned by a call center.

Ready to start, or just curious?

Either is fine. We would rather answer a question now than have a family struggling alone for another month.

Call (317) 995-1802 Send a message